Home/Service 02
Someone who answers, and already knows your setup.
Most small businesses do better with one person who knows how their systems are put together, and who picks up when something stops working.
Fig. 1 / The situation
Why one person makes the difference.
A lot of support is organized around volume, which works perfectly well for a password reset. Anything that touches more than one system goes faster when whoever picks up already knows how your setup is put together. Here it is the same person every time, so the context is already there before you start explaining.
- SUPPORT 01
Day to day support
The things that stop work. A laptop that will not connect, a printer nobody can find, a file that has gone missing, a machine that has slowed to a crawl. Remote where that works and onsite across metro Atlanta where it does not.
- SUPPORT 02
Microsoft 365 and email
Tenant setup and administration, mailboxes and shared mailboxes, mail flow, and migrations from whatever you are on now. Email is where most small business IT problems live.
- SUPPORT 03
Backup and recovery
Backups tested by restoring from them, which is the only way to know they work. Data loss usually happens where backups existed and had never been restored from.
- SUPPORT 04
Setups, moves and changes
New starters, new machines, an office move, a change of premises. The work that is easy when it is planned and painful when it is not.
Fig. 2 / Sequence of operations
How it goes.
If the complaint is that everything is slow rather than broken, the cause is often the network rather than the machines.
You call or write
You reach the person who does the work, and the same person next time.
We find the real fault
Before anything gets changed. Working out the cause first is what keeps a short problem short.
You get a straight answer
What it is, what it costs, how long, and whether it is worth doing at all.
Fixed and written down
You keep the documentation. If you ever replace us, the next person is not starting blind.
Fig. 3 / Questions
Things people ask first.
Is there a minimum number of users?
No. Most providers have one because their model needs volume. We do not, so a five-person office is as welcome as a fifty-person one.
Do you come onsite?
Yes, across metro Atlanta. A lot of work is faster remotely. Some of it needs somebody standing in the room.
What if we already have an IT provider?
That is common, and often it is the website or the network that sits outside their scope. We are happy to work alongside an existing provider rather than replace them, as long as everyone is clear on who owns what.
How quickly do you respond?
Call for anything urgent. The phone reaches the person doing the work directly, which is faster than any ticket system.
Fig. 4 / Elsewhere
The rest of the stack.
Fig. 5 / Contact
Tell us what is broken.
If it is urgent, call. The phone is faster than any form and it reaches the same person.
(404) 931-6341